Your questions answered

Orange Belgium nv, Orange Business nv and Orange Business Digital Services belong to the Orange family, but they are autonomous legal entities.

No, each legal entity retains its autonomy. For relations with B2B clients and prospects, however, the three entities use the same brand, Orange Business.

The closer collaboration between the entities means we can expand our product portfolio for Belgian businesses and have one central, commercial contact point.

Orange Cyberdefense Belgium nv is also an autonomous legal entity that belongs to the Orange family. Orange Business distributes the cybersecurity solutions of Orange Cyberdefense Belgium. Orange Cyberdefense Belgium nv will continue to operate commercially under its current brand name, Orange Cyberdefense.

We are gradually expanding our product portfolio, particularly in terms of ICT, cybersecurity and AI.

No, nothing will change in your current contract(s).

Yes, we are gradually adding new products and services to our shared product portfolio for SMEs, large businesses and public institutions.

No, there will be no changes to our support services. The phone numbers and email addresses of customer service will remain the same.

Closer cooperation between the entities means we can better address your challenges in connectivity, cybersecurity, ICT, data and AI. It also means you now have one single point of contact.

In principle, your account manager won’t change. You can reach them via the usual channels. If you have a central strategic account lead, we will contact you personally about this.

No, there are no changes in relation to billing. Every legal entity with which you have a contract will manage the invoicing for its own services.